Whilst Restorative Approaches have traditionally been seen in the criminal justice and youth offending systems, as well as more recently and, increasingly, in schools, it is also something that parents and carers can use very effectively at home.

Using a Restorative Approach is not just the latest ‘fad’ in education, its roots go back hundreds, if not thousands, of years to traditional, indigenous communities like Native Americans, Aboriginals and Maoris.  Who, whenever there was wrongdoing or conflict within their community, would come together peacefully, in a circle, to discuss it and agree reparation.

In contrast to traditional, punitive methods of discipline, where the focus is on who’s to blame and what the punishment should be, the restorative approach looks at what harm has been caused and how can it be repaired.  It is underpinned by the restorative values of empathy, accountability and putting things right for all involved.  Relationships are at the heart of the restorative approach.  We like to call it ‘The 4 Rs of a Restorative Approach’ – Relationships, Responsibility, Reparation, Resilience.

There are many reasons why using a restorative approach is especially important in today’s world, where we are facing a worrying increase in knife crime, less sense of belonging and increased mental health issues in young people.  Also, the increasing use of digital media is decreasing our face-to-face interaction, which means that children are spending less time developing social skills, such as empathy. Empathy is proven to impact children’s future success in all areas of life; relationships, career, emotional well-being.  Using a restorative approach helps to redress this balance. Not only does it seek to repair harm and restore relationships, but the process and questions involved, encourage children to take responsibility for their actions, realise the impact of their actions on other people, develop empathy, understand how their thoughts and feelings affect their behaviour, and learn vital problem-solving skills.  All of which increase children’s resilience and their ability to cope with whatever life throws their way.

All this is in stark contrast to sanction-based discipline, which usually does not affect any long-term change of behaviour, but rather can lead to relationship breakdown and resentment, or simply a change in behaviour to avoid punishment, not because of an understanding that it may be wrong or harmful. Nor does it provide an opportunity for children to learn from their mistakes.

So, how does it work?

Whilst restorative language can be used in our everyday life – talking about and sharing our thoughts and feelings in a supportive, non-judgemental way – let’s look here at using it in a targeted way, in response to an incident in a typical, family scenario:

Let’s say a fight has broken out between siblings because the younger sister has gone into her older sister’s room and taken something without asking.  With a more traditional approach, perhaps the younger sister would be made to give it back and told that she mustn’t do that again, she must respect her sister’s property and must ask before using something.  Or, perhaps, the older sister is told that she must be a bit more understanding of her younger sister and share her things.  Both of which might resolve the situation short-term, but is it meeting their needs? Is any learning taking place and what might happen next time?

We want any wrongdoing or ‘misbehaviour’ to be used as a learning opportunity. After all, the word ‘discipline’ comes from the root word ‘disciple’ which means to teach or guide, not punish!   And, using a restorative approach does exactly that.

Using a restorative approach, the parent would bring the two together and ask each in turn a series of questions, in a neutral, non-judgemental way, without assigning any blame.  They would ask the first one what happened, what they were thinking or feeling, both at the time and now, they’d then paraphrase what they’d heard, before asking the same questions to the second child.  (Paraphrasing is important because not only does it clarify your understanding of what’s happened and lets the child know you’ve listened to them, it also ensures that the other child hears their sibling’s side of the story – they might not be listening when their sibling says it, particularly if they are angry at them, but are likely to listen when you do.)  Hearing each other’s story and how they felt/are feeling is very powerful and helps children develop empathy and realise the impact of their actions oenn someone else.  It’s far more powerful than simply being told by an adult.  Next, you might ask them if anyone else has been affected and how (but this would depend on whether their behaviour has impacted others); this helps them to see the wider impact of their actions. Then, you would ask each in turn what needs to happen to repair the harm.  It’s important that they come up with the solutions and we don’t jump in here.  As adults, we often think we know what’s best and what needs to be done but we don’t really know what the children need to make things better and you might be surprised at what they come up with.  It’s important that you get agreement from both as to what needs to be done and so you might need to go back and forth, if at first they don’t agree on a solution.  You can do this simply by saying, ‘Can you think of anything else that you can both agree on?’  Once agreement on a way forward has been reached, finish off by asking ‘How can we make sure this doesn’t happen again?’ Again, allow them to come up with the ideas and value all ideas, until they come up with one that is doable.

Using a restorative approach gives the conflict back to those whose conflict it is to resolve it. It allows the ‘victim’ the chance to be heard and enables the ‘harmer’ to see how what they have done has affected someone else and empowers them to put things right.

By repairing the harm, the relationship is restored.  A restorative approach is a respectful, responsive way to manage wrong-doing, which creates a harmonious, happy home in which everyone feels valued and respected and where, importantly, they feel they belong.

For more information about how this approach is used in schools and the positive effect it can have, see our blogs ‘Building Responsible Children Using a Restorative Approach’ and ‘Embracing a Whole School Restorative Approach – the Positive Impact’.

Peer Mediation has been around for many years and with more schools now using a restorative approach, peer mediators are becoming increasingly popular. Peer Mediation is a voluntary process, whereby trained mediators work in pairs to help resolve the minor conflicts of their peers.

Mediation uses a restorative approach, which means the pupils find out what happened, the thoughts and feelings behind the behaviour and what both parties feel is needed to put things right. For schools that already use a restorative approach, where behaviour management is underpinned by restorative values, this service will result in a fully restorative ethos across the school. For other schools, it is important that it is compatible with the ethos of the school and that staff take on board the Peer Mediation service and are not reticent about having pupils resolve their own low-level conflicts. It is not about removing power and control from staff, it’s about believing in the children and their ability to resolve their own conflicts when empowered to do so – it’s amazing just how capable young children can be.

Pupils can choose to go to Peer Mediators rather than school staff. This frees up staff time, allowing them to focus on other priorities, whilst also enabling children to learn how to resolve their own conflicts. Whilst the impact is not easy to measure, what we do see is a decrease in incidents and happier children. Teaching staff regularly tell us that they are no longer having so many issues coming back into the classroom after lunch-break, and children are coming back ready to learn.

Why is it important?

Conflict is a normal part of life and children often have to resolve their own conflicts. However, sometimes they will need help to do this, and, if given a choice, often prefer their conflicts to be resolved by a peer rather than a staff member. They feel like their peers will understand them better and feel less likely to get into trouble, as the focus is on resolving the issue and moving on, rather than what they have done.

Becoming a Peer Mediator gives pupils opportunities to learn vital communication and life skills, which are important throughout school and into adulthood. Giving pupils this responsibility not only empowers them, but also builds their self-esteem. By going through mediation, the children learn the skills they need to resolve their own conflicts in the future. They take ownership of the problem and learn that they have a responsibility to make things right.

What does the training entail?

Our training in schools is run over four sessions. We teach the pupils listening skills, understanding and managing anger, as well as conflict resolution. We normally train Year 5 and 6 pupils which ensures there is adequate cover when year groups are out of school. The Year 6 pupils will be the experienced ‘Senior Peer Mediators’ who support and mentor the Year 5’s. We leave each of the children with a handbook and prompt card – useful resources for them to refer to in the future.

We work closely with the schools to help them prepare for the implementation and review the process afterwards. Several issues need consideration before implementation, such as how this fits into the school’s behaviour and anti-bullying policies and who coordinates it. Selecting a reliable and enthusiastic Peer Mediator Coordinator is essential for the service to work well. They will oversee the mediators, meeting with them regularly, so any problems or specific incidents can be discussed.

We have had very positive feedback from pupils we have trained, some of whom helped us make a short film which you can find here:

When we think of working restoratively, the first thing that may come to mind is Restorative Justice.  But there is so much more to this approach that we might not be aware of and its effects are truly remarkable.  More and more schools and other establishments are now using a restorative approach in the way they work.

HOW DID THIS COME ABOUT?

Restorative practices date back hundreds of years, when ancient indigenous cultures lived closely together with a strong sense of community and would meet to discuss any wrongdoing and agree reparation.  Approximately 25 years ago, Restorative Justice and Victim Offender mediation were introduced into the criminal justice system, when it became apparent that all the support was given to the offender and the victim’s voice was often not heard.  This needed to change so that the victim was an integral part of the process and the needs of the victim as well as the offender were met.   The positive results of these methods then led to a number of establishments implementing a restorative approach to manage behaviour.  This has now evolved into an ethos which, when fully embraced, underpins the way staff work and relate to others, not just to improve discipline, but to encourage a holistic approach to behaviour.

HOW DOES IT WORK?

Restorative language can be used in everyday life by talking about thoughts and feelings in an open, non-judgemental way.  When misbehaviour occurs, a more targeted restorative approach can be used to work with those involved to identify the harm that has been done. The focus is on repairing the relationship, rather than assigning blame or punishment.

This involves a facilitator (school staff or parent) bringing together the victim and offender and asking a series of questions following set themes. They would ask what happened; what those involved were thinking or feeling at the time and now; who else was affected; and what needs to happen to repair the harm.  This enables the person who has been harmed to tell their story and describe how the incident has affected them, as well as allowing the person who has done the harm to be able to explain what happened and hear how their actions affected someone else.  This is very powerful and helps children to develop empathy and self-reflection.

This approach differs to the more punitive, sanction-based discipline system, where parents or teachers want to know who did it, who is to blame and what punishment is needed.  The restorative approach puts relationships at its heart and focuses on repairing the harm done to people and relationships when things go wrong.

WHAT ARE THE EFFECTS?

In a world where screen time is increasingly replacing face-to-face contact, communication with others is often forsaken.  Using a restorative approach helps children to develop their social brain, which is vital when relating to others, because how a child experiences relationships in childhood can affect their relationships in later life.

Positive experiences help to build pathways in a child’s brain, enabling them to develop emotional literacy.  This allows them to learn about empathy, relate to others and also self-regulate their feelings.  In fact, research shows that emotional literacy may also lead to children having more successful lives.

On the other hand, sanction-based discipline often has short-lived results, does not change behaviour long-term and can eventually lead to the breakdown of relationships.  Children quickly learn to avoid punishment and do not learn to self-regulate.   A restorative approach not only restores and strengthens relationships between everyone involved, but it also teaches empathy, responsibility and accountability.  It has been seen to have remarkable effects in schools and also helps to develop skills we want to see in all young people.

We are glad to see that more and more schools are using this approach and we are excited to be training in a number of different London schools this term.